Mercedes-Benz Vans Roadside Assistance

Professional assistance in the event of a breakdown: Mercedes-Benz Service 24h.

We have faith in our vehicles. So much faith, that you can enjoy Mercedes-Benz MobiloVan cover for up to 30 years – at no extra cost to you. As long as you service your van with an authorised Mercedes-Benz Dealer, you’re covered.

Mercedes-Benz MobiloVan cover is automatically extended up until the next due service, for up to 30 years. It can be reactivated at any time, even if your last service was several years ago.

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Download Key Benefits and Exclusions

Have you broken down or need assistance?

To request roadside assistance from the UK Call 00800 3777 7777 or +44(0) 207 660 9991.

From mainland Europe Call +44(0) 207 660 9991.

Breakdown support for customers with hearing impairments is provided via the following email address: hls.gbr@cac.mercedes-benz.com

Please include the following data so that we can provide support as quickly as possible:Vehicle details (VIN and License Plate), Owner/company details, description of the problem and location of the breakdown. The Mercedes-Benz Service 24h colleagues will contact you if further details are required.

Mercedes-Benz MobiloVan

Validity

From initial registration 1 October 2012 for all Citan, Sprinter, Vito models.
Basic term three years.
In the event of technical breakdowns and workshop visits under warranty and goodwill, you benefit from numerous mobility services.

Extension

Until the next service with an authorised Mercedes-Benz Service Partner is due.
From service to service for up to 30 years from initial registration.
In the event of technical breakdowns, you benefit from numerous mobility services.

Re-activation

Possible at any time through servicing by a Mercedes-Benz Service Partner.

We'll keep you on the move with these services

Mercedes-Benz MobiloVan applies without mileage limit to any Citan, Sprinter and Vito model:

With initial registration on or after 1 October 2012.
Sold and delivered by Daimler AG or the Mercedes-Benz sales organisation in the coverage area.
Which are registered and being operated in these countries at the time of cover application.

Mobility services at a glance:*

Technician travel expenses for travel to and from breakdown location.

On-the-spot help with minor repairs up to £130 incl. VAT (additional material costs for tyres, batteries, keys, fuels, lubricants and consumables are not covered).

Towing to the nearest authorised Mercedes-Benz Service Partner.

Taxi/limousine service/local public transport up to a maximum of £65 incl. VAT in the event of breakdown or requirement to leave vehicle in workshop.

Vehicle return service within a radius of 30 miles of your authorised Mercedes-Benz Service Partner.

Replacement vehicle while the vehicle is being repaired, up to 3 working days. The customary market conditions apply for this benefit (e.g. excess for rental vehicles). Type of vehicle subject to availability. Not covered are other costs such as for service fluids etc.

Flight/train/bus for a return journey up to £340 per person incl. VAT for you and those travelling with you. Cannot be combined with a replacement vehicle.

Hotel accommodation incl. breakfast for the duration of the repair for yourself and those travelling with you, for a maximum of three working days and up to a maximum of £340 per person.

*For detailed information and conditions, please refer to the service information for the vehicle.