Roadside Assistance & Rescue Assist

Roadside Assistance

Mercedes-Benz offers comprehensive breakdown and accident cover, so we're by your side whatever the situation.

For immediate assistance, or in the event of an accident, call us on 0800 1777 7777.

Please call +44 (0) 207 344 1651 from a mobile phone or if you're calling from abroad.

Breakdown support for customers with hearing loss is provided via the following email address:

Our Mercedes-Benz Roadside Assistance service is available in partnership with the RAC, with support teams available 24 hours a day, 365 days a year across the UK and Europe.

Comprehensive Roadside Assistance comes free-of-charge for 3 years with any New Mercedes-Benz Cars or 1 year with all Approved Used Mercedes-Benz Cars.

To maintain Roadside Assistance cover after the first 3 years, and renew your cover for up to 30 years*, simply service your car at one of our Mercedes-Benz Retailers.
If you break down, we will send a qualified technician to try and fix the problem at the roadside. If this can’t be done, they will recover your car to your home, or a Mercedes-Benz Retailer.

If your car needs to be recovered into a Mercedes-Benz Authorised Repairer, we can provide you with a replacement for up to 3 working days (excluding Accident Assistance).

Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.

Technical Breakdown

If you can’t start your car or continue your journey for technical or safety reasons, we’ll come and get you up and running.

Minor Mishap

If you suffer a puncture, lose your keys or run out of petrol, you’re covered.

Accident assistance

Regardless of fault, we’ll get your car home or to a Mercedes-Benz Retailer, whichever you prefer.

Vandalism & Theft

If your journey is impeded after vandalism, we’ll be there.

Contact Us

For immediate assistance, call: +44 (0)207 975 7077 or 00800 1777 7777.

Please call +44 (0) 207 344 1651 if your mobile phone provider charges for freephone numbers.

Mercedes me 

Assistance at the touch of a button: the Mercedes me button in your vehicle's phone book or in the overhead control panel directly connects you to our support team.

Vehicle Details

Help us to help you by having the following details to hand: Vehicle details (Registration and VIN/Chassis number), owner/company details, symptom description, and location of the breakdown.

Rescue Assist

The latest innovation in vehicle safety - Rescue Assist is a safety system from Mercedes-Benz that uses QR (Quick Response) Rescue Codes to give emergency services faster access to critical information at the scene of an accident.

At an accident scene, emergency services need certain information about the vehicle involved - for example, its structural framework or the location of hazardous systems such as batteries and fuel tanks - to enable a safe, fast rescue operation.

All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retro-fit service, simply contact us for further information.

Add us to your contacts

 Scan here to add our Mercedes-Benz Roadside Assistance phone number to your contacts, just in case you ever need us. 

Got a question?

Discuss more about Roadside Assistance by contacting us.

Contact us