ServiceCare

Mercedes-Benz Service Plan Information.

A Service Plan, once effective, is a legal contract between you and Mercedes-Benz UK Limited (Mercedes-Benz) directly, and is not with your preferred Mercedes-Benz Authorised Repairer.

The contract is not effective until Mercedes-Benz has received and accepted your order, and has activated the plan for you.

Once the plan is activated, you will receive a copy of your Mercedes-Benz Service Plan Contract within 14 days from the date of your order.

The monthly and/or total amount quoted on this sales tool, already includes VAT. If you are exempt from paying VAT, please contact the Service Contracts Administration team on 0370 242 6200, and they will be happy to amend this for you.

When you’re ready to book your next service, you can book online at https://www.mercedes-benz.co.uk/passengercars/services/online-appointment-booking or contact the Service Department at your chosen Mercedes-Benz Authorised Repairer.

Roadside Assistance (RSA) will only come into effect/be renewed when the customer has had a Mercedes-Benz Recommended Service completed on their vehicle within our network of Authorised Repairers. The Recommended Service includes both Routine Maintenance and Additional Items to ensure the vehicle operates to an optimal level. 

For the avoidance of doubt, the Service Contract products available to quote and purchase on this sales tool, are not available for Customers living in Northern Ireland. To find out more about what Service Contracts products are available to purchase in this instance, please request a call back from an Authorised Repairer in Northern Ireland here.

Right of withdrawal

If you change your mind about purchasing your Service Plan, you are able to withdraw from the contract within 14 days of the contract activation date and the contract becomes effective.

Simply contact the Service Contracts Administration team on 0370 242 6200 or e-mail pc.servicecontract@mercedes-benz.com. Please note, that if your Mercedes-Benz Authorised Repairer has completed any services on your vehicle under this plan before you exercise your right of withdrawal, you will still be liable for these costs. You may use the model cancellation form at the end of this page. You may wish to keep a copy of your cancellation notification for your own records.

Early Cancellation

If you would like to cancel your Mercedes-Benz Service Plan earlier than originally planned but after the initial 14 days, an early cancellation fee of £40 + VAT, will apply. A copy of the full Terms and Conditions for each type of Mercedes-Benz Service plans can be found here.

Mercedes-Benz ServiceCare

Specific Information regarding ‘ServiceCare’

If you require a service within the first 3 months of your contract, you will need to purchase a plan with 1 more service than the number of years you are purchasing. For example, if you want to buy a 3-service plan and your first service is needed in the next 3 months, you will need to purchase a plan over a 2-year period or less. Your final service which is due to be covered by your plan, must be completed within a maximum of 6 months after the expiry date of the contract. If your vehicle has an incomplete service history, you can still take out a Service Plan once all previous service items have been completed and paid for, and the service history has been brought up to date. If you have paid for your Mercedes-Benz Service Plan upfront, any unused services can be passed onto a new owner should you sell your vehicle.